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Shipping inside UAE

Once your order is processed, we ship the same within 1-2 working days. Orders above AED 699 are eligible for free Shipping. Deliveries are done between 9:00am and 8:00pm Saturday-Thursday. We always deliver on time but sometimes delays are inevitable and we will notify you of the same beforehand. All deliveries are subject to stock availability.

Global Shipping

We use DHL, FedEx, and Empost as our courier partners for international shipping. Based on the shipping country, the delivery time may change; however, most orders are delivered within 3-5 working days. A shipping quote is provided once all address details are given during checkout. While this quote is accurate almost all the time, we reserve the right to amend this based on the size and weight of the actual shipment. If there is any difference in the shipping quote, customers are informed about it before the order is processed. Customers have a chance to amend/cancel the order as required before the order is dispatched from our warehouse

All the users must note that the international shipping attracts a range of local taxes, duties, brokerages and governmental duties or third party fees, which are not included in the freight quote we deliver. As such, all these fees are the sole responsibility of the customer or the consignee of the products. You may be required to check the local taxation rules, duties and other custom fees to understand the same.

Most of the items are dispatched the same/next day from our warehouses after the order is processed. Some deliveries are subject to stock availability.

Shipping Address Details

At the time of placing the order, customers are encouraged to put accurate address details to ensure delivery on time. We will deliver the goods to the premises you specify on your order. It is recommended that you are present to accept delivery of your order

If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. Delivery times may also change and this will be notified to you beforehand.

Customers will be asked to sign for the goods upon delivery. Once delivered and signed for, no claim of damaged goods will be accepted. Photo identification may be needed in some cases to accurately verify the receiver.

The following forms of ID are accepted:

Original & Valid National IDOriginal & Valid Driving LicenseOriginal passport (profile and visa page)

In addition, if either "Credit Card on Delivery", or "Credit Card Online" are selected as the payment methods then the details on the photo ID should exactly match that of the credit card used to make the purchase.